Shipping 

- All orders are shipped through a registered courier service and can be tracked. You will receive an email with this information once the order has been processed. 

- Australia wide shipping rates are a flat rate of $15.00 inc. GST.

- For Sydney metro shipping please allow up to 5 working days

- For regional and interstate shipping please allow up to 10 working days. 

- For international shipping rates please email us and we can provide accurate pricing and lead times based on location. 

- All shipping and handling costs are non refundable. When posting items for return to frenchie knows best we recommend you use registered post as we do not take responsibility for any loss of items being returned. 


Returns + exchange policy

- Please take careful consideration with your selection as we do not offer refunds for change of mind.

- If you are unsatisfied with the product you may exchange or receive a store credit providing the item is returned within 14 days with tags attached and in original condition.  

- It is the buyers responsibility to check the sent goods within 48 hours of delivery.  We must be notified via email during this time frame and supporting photos of the damage must also be included. Our returns form will be emailed to you and all items must be returned in original packaging within 10 business days. Once received we will ship the replacement item within 5 business days. Should a replacement not be available you are entitled to an exchange or refund equal to the value of the original item. 


International returns

Unfortunately we can not accept change of mind returns on international orders.